The CSCampus Standard Support plan offers resources for customers running the Cubicstone Community Site, Admissions Cube, Bus Square or Cloud Moodle.
Plan Detail and Resources
Technical Support: 24x7 access to Cloud Support Engineers via email, chat, and phone
Customer Contacts: An unlimited number of contacts may open an unlimited number of cases
Case Severity and Response Times*: Urgent: < 1 hour, High: < 4 hours, Normal: < 12 hours, Low: < 24 hours
Contextual guidance on how services fit together to meet your specific use-case, workload, or application. Guidance, configuration, and troubleshooting of Cubicstone interoperability with many common operating systems, platforms, and application stack components.
Optional End-user Support Plan
Quickly and efficiently provide answers to your Admissions Cube or Cloud Moodle inquiries via a designated senior customer service professional who is familiar with you and your school. Average response time of under 15 minutes.